Apr 262005

Reliability IndexAs car buyers become more consumer savvy, a greater desire for peace of mind has helped fuel a five-fold increase in visitors clicking onto www.reliabilityindex.co.uk since it’s launch.

With the used car market worth around £6billion annually, it’s no wonder that more than 15,000 motoring web users a month log on to a site that is still the only independent source of information on the health of the nations cars.

Based on data gathered from millions of pounds worth of claims handled every year by leading independent automotive warranty supplier, Warranty Direct, the Reliability Index provides the car buyer with a valuable insight into the good, bad and ugly of the motoring community.

Visitors to the website are able to examine a host of data including the average cost of repair and length of time it should spend in the garage. Importantly it also plots the chances of your chosen model suffering from engine meltdown, transmission hiccups, air-conditioning failure and axle or suspension trouble.

“Forewarned is forearmed, and when it comes to deciding on your next car, be it fresh off the production line or a 4 year old, one owner example, it’s only fair you have an impartial overview of that car’s ability to stay on the road without breaking down,” explained Warranty Direct managing director Duncan McClure-Fisher.

“Before the site was set up, knowing what could go wrong with a new vehicle, how often you’ll be visiting the local garage and what it will cost to fix was hidden from the public gaze.

It’s always been our intention to help consumers make a more informed purchasing decision – and it’s encouraging to see so many motorists now using it, adding their experiences to help future buyers.”

Central to this is the Reliability Index figure, which considers the number of times a model needs repair and the actual cost of putting it back on the road.  Using data from the Reliability Index, last month, the Sunderland built Nissan Micra was awarded the inaugural Warranty Direct Used Car of the Year title – the first ever accolade based exclusively on the cost of keeping a car on the road.

McClure-Fisher adds: “Knowledge of what can potentially go wrong should further bolster the confidence of anyone looking at a new car.”

Web users wanting impartial information on any current vehicle should visit www.reliabilityindex.co.uk

Apr 052005

household-appliances“New rules, but same old story.”

That’s the view from independent after-sales insurer, Warranty Direct, ahead of new legislation governing the sale of extended warranties on domestic electrical goods. The Supply of Extended Warranties on Domestic Electrical Goods Order 2005 comes into force on 6th April.

“Despite the Government’s efforts, the best thing to come out of the last three years is the publicity not the legislation,” adds Duncan McClure Fisher, managing director of Warranty Direct.

“Retailers may have to follow stricter guidelines, but our advice remains the same – don’t buy at point of sale, don’t buy within the first twelve months and don’t bother buying for cheaper, disposable brown and white goods like DVDs and microwaves,” he adds.

Warranty Direct have always strongly advised consumer caution when it comes to buying an extended warranty ever since the Competitions Commission began its original investigation in late 2002.

McClure Fisher advises: “The consumer must remember that this is not a panic purchase. An extended warranty should be about ‘peace of mind’, and by default you should take time to weigh up the options and worthiness of the policy. For example, do you really need to pay for accidental damage when home contents will provide more than adequate cover?”

Warranty Direct offers two policies for domestic electrical goods either Single Appliance (for up to four years after manufacturers warranty) from £10.70 a year or Multiple Appliance at £9.75 per month for three named items up to 8 years old. Payment is monthly, with the ability to cancel or alter an item included at any point without penalty.

For further information please visit www.warrantydirect.co.uk or call 0800 731 7001