Jun 272017
 

Axle and suspension faults are the most common claims on 4-year-old vehicles according to latest research from Warranty Direct

The latest data from Warranty Direct has examined the average cost of repairs and most common issues occurring once a manufacturer warranty has expired. Results were produced by analysing authorised claims made across four-year-old vehicles. Cars of this age were picked because the majority of manufacturers offer three-year warranties for new cars.

Over the last three years a quarter of a million pounds was paid out on claims, across a variety of vehicles. Warranty Direct reveal the four year old cars with the most claims whilst on cover with Warranty Direct.

Land Rover had the largest number of authorised claims for vehicles of this age with the Defender model accounting for nearly a third (30%) of all Landrover claims. This was closely followed by the Discovery (28% of Land Rover claims), the Range Rover (26%) and finally the Freelander (16%).  Jaguar, Vauxhall and Renault led other manufacturers with the highest proportion of authorised claims.

The vehicle brand with the most expensive authorised claims for vehicles of four years of age was Bentley with costs averaging £1,358 per claim. Land Rovers followed closely behind with an average of £1,324 per claim and Nissans were in third place with a £1,284 average.

The most common authorised claims across all makes were axle and suspension repairs, the likelihood of which often increased outside of manufacturer warranty due to wear and tear from increased mileage. These made-up 21 percent of claims across all makes.

  Most common authorised claim post-manufacturer warranty (4 years old) % of overall authorised claims across all makes of vehicle
1 Axle and Suspension 21%
2 Electrical 20%
3 Catalytic convertor and Emissions 10%
4 Cooling Systems 8%

 

Electrical issues were the second most common concern, making up 20 percent of the figures. Newer cars often come with more advanced electronics, such as parking sensors, video cameras and evolving computer technology. While these electrical improvements can enhance automotive performance and safety, they can fail more frequently due to the complex nature of parts. Catalytic convertors and emissions claims came in third place (10%), followed by temperamental cooling systems (8%).

  Most expensive parts per authorised claim post-manufacturer warranty (4 years old) Average materials cost for these claims on 4-year-old vehicles
1 Gearboxes £974
2 Engines £847
3 Steering Systems £303

 

Gearbox parts topped the list of the most expensive authorised claim post-manufacturer warranty, due to labour intensity, electronic complexity and many problems requiring expensive diagnostic equipment. This was closely followed by engine costs and steering systems.

Simon Ackers, CEO of Warranty Direct commented about the company’s latest research, saying:

“Our latest information on the most common costs and claims for vehicles post-manufacturer warranty should offer valuable insight for consumers whose vehicles are approaching the 4-year mark. Those who currently possess certain brands, which have displayed more issues or expensive repairs, would be wise to consider purchasing an extended warranty once their manufacturer’s runs out. This could be more cost-effective in the long run and a good way to prepare for any future concerns.”

** Data taken from 2014-2017 claims reports and examines all 4-year old vehicles

*** All claims authorised by Warranty Direct

Jun 302016
 

Andy Murray took on his fastest opponent ever when the British No.1 went head-to-head in a unique contest with Jaguar’s F-TYPE SVR driven by tennis legend, John McEnroe.

At Thruxton, the fastest motor-racing circuit in the UK, the British sporting icon squared off against McEnroe, disguised as a stunt driver behind the wheel of Jaguar’s supercharged high performance vehicles.

Murray said: “Trying to find an inch perfect serve at 130mph against the top players in the world is tough enough, but hitting a target racing past you at 160mph was the toughest and most unique match I’ve had.”

Behind the wheel of Jaguar’s luxury, high performance vehicles, McEnroe initiated the challenge in the Jaguar XE, F-TYPE SVR and the new Formula E racing machine in teaser livery, testing Murray’s precision, power and reaction speeds to the limit.

McEnroe, who revealed himself at the end of the challenge as the driver in Jaguar Racing’s test vehicle, said: “I wasn’t going easy on Andy. You can see from his reaction when he realised it was me. It was priceless! I’ve seen him react badly before, but nothing quite like that.”

The three-time Wimbledon champion admitted he went through a full range of emotions on his first drive of the Jaguar F-TYPE SVR. He said: “Wow! The drive & handling was incredible. I was a bit nervous when the engine first sounded. It’s a bit like the first time you go on a rollercoaster – when the adrenaline kicks in – it’s exhilarating, especially going around the corners at 150mph. It’s a very different sensation to playing in front of 15,000 on Centre Court.”

Murray, who owns a Jaguar F-TYPE Coupé and has already placed an order for the new Jaguar F-PACE, insists he is ready to seal his second Wimbledon title. He said: “I have played my best ever tennis on clay this year, and my form is as good now as it has been over the last couple of years.”

Apr 272016
 

Used cars that have covered ‘starship mileages’ of 150,000 or more are no longer off-putting to buyers if the condition and the badge is right, reports car price guide specialist Glass’s Guide. They also believe that a healthy market has developed for prestige cars that would once have been considered almost unsaleable.

Rupert Pontin, head of valuations, said: “A high-level Mercedes-Benz, BMW, Audi or Jaguar that has covered 100,000-150,000 miles at five to eight years old is probably worth at least 10% less than identical models that have only done an average of 10,000 miles per year.

“However, if it has been properly maintained, the starship car probably looks every bit as good and, thanks to good build quality, is probably not much less reliable or much more expensive to run.

“It’s a cost effective way of getting behind the wheel of a nice car that will impress the neighbours.

“Buyers are waking up to the fact that these vehicles represent something of a bargain and we are seeing an increase in demand. There are also a number of specialist dealers that specifically supply this sector.”

Pontin said the market was catching on to the fact that modern cars were capable of much higher mileages than even just a few years ago.

“Even at the turn of the century, 100,000 miles meant that a car was nearing the end of its useful life. Nowadays, cars at that mileage are just getting into their stride. If properly maintained, most modern models are capable of 250,000 miles and even more.

“This is true of nearly all cars but the advantage that higher level, prestige models have is that the quality of their finish is higher than the mass market.

“This is especially true of interiors. A well-cared-for high mileage Audi A6 or A8 will still be a very nice place in which to sit, for example, with little obvious wear.

“If you make the basic checks on condition and ensure that they have a comprehensive service history, these vehicles can make an excellent buy. They are potentially no more than half way through their lives.”

Pontin added that what tended to eventually kill older cars of this type was not the fact that they were no longer viable vehicles but that the repairs needed to keep them on the road were no longer economically sustainable.

“Big prestige cars like Mercedes S-Class and BMW 7 Series can keep going almost forever if properly maintained,” he said.

“However, they reach a point after a decade or so where they are worth just a couple of thousand or few hundred pounds and something breaks that is small but essential and expensive to repair.”

 

Feb 162010
 

JaguarJaguar has been revealed as the car manufacturer most likely to suffer brake problems, according to automotive warranty specialist, Warranty Direct.

The performance of brake systems has been in the spotlight since Toyota announced it is planning to recall several hundred thousand of its popular petrol-electric hybrid, the Prius, with braking issues.

But an analysis of Warranty Direct’s 80,000 policies on three to eight-year old cars showed that the Japanese manufacturer actually fares very well when it comes to brake reliability, coming 12th in a list of 36 manufacturers.

Meanwhile, 3.73% of Jaguars require a brake-related garage visit in an average 12 month period – Chrysler, Fiat and Peugeot are the next worst performers.

Worst 10 manufacturers for brake failure

 

Manufacturer

Overall brake failure rate

1

Jaguar

3.73%

2

Chrysler

2.78%

3

Fiat

2.74%

4

Peugeot

2.55%

5

Mitsubishi

Mazda

2.48%

6

Mazda

2.44%

7

Jeep

2.27%

8

Lexus

2.21%

9

Ford

2.09%

10

Land Rover

2.06%

 

At the other end of the Scale, Warranty Direct has no recorded cases of brake failure on any car made by South Korean firm, Hyundai, while Rover and MG, both brands that have changed hands recently, also perform well historically.

Warranty Direct’s Reliability Index (www.reliabilityindex.co.uk) also revealed that, overall, the Peugeot 407 is the individual car most likely to have some kind of brake failure, with 8.6% needing repairs each year.

Next worst is the Jaguar XK8, a powerful sports car, while 7.4% of Fiat’s six-seat family car, the Multipla give cause for concern.

Worst 10 vehicles for brake failure

 

Manufacturer

Model

Brake failure rate

1

Peugeot

407

8.60%

2

Jaguar

XK8

8.38%

3

Fiat

Multipla

7.39%

4

Mazda

3

7.00%

5

Ford

Fiesta

6.67%

6

Mitsubishi

Carisma

5.93%

7

Volkswagen

Touran

5.57%

8

Jaguar

XKR

5.47%

9

Chrysler

Voyager

5.16%

10

Vauxhall

Frontera

5.15%

Warranty Direct’s Duncan McClure Fisher said: “When it comes to safety-critical car parts, the brakes are top of every motorists list of items that should never fail.

“Not every brake problem will be a catastrophic failure though – brakes can have issues ranging from calliper malfunction to servo failure. These kinds of issue can be expensive to put right but they don’t always mean you’re going to have an accident.”

The analysis is based on Warranty Direct’s database of 80,000 policies on cars between three and eight years old.