Dec 012016
 

Ever since the development of the very first automobile, the Benz Patent Motor Car in 1885, the motoring industry has been a constant cycle of new intelligence and innovation. From the Ford Model T to the Bugatti Veyron, each year sees a range of technology released that is taking the car to places we never thought it could go. These developments are something we’re constantly bearing in mind at Warranty Direct as our policies will need to reflect the changes in car safety and reliability.

We’re now reaching a particularly important stage in the evolution of the motorcar, with environmental concerns being the most pressing issue, so it will be fascinating to see what features come as standard in the average car in ten years’ time. Find out more about what you can expect to see in your car in years to come with Warranty Direct’s look into the potential Future Features of Motoring.

 

 

 

 

 

 

 

Alternative Fuels

Given carbon emissions from vehicles is a huge talking point, and will continue to be for some time, the possibilities that alternative fuels give to the motoring industry are crucial. As the world’s top selling hybrid vehicle, the Toyota Prius set the standard in terms of quality and availability at the beginning of the alternative energy era. However, in recent years Renault Zoe and the Nissan Leaf have provided genuinely affordable, all-electric options, leading the way in sustainable transport for the future.

 

 

 

 

 

 

 

‘Live’ Satellite Navigation

Satellite navigation has been a part motoring technology for some time now, but we’re about to reach a new stage of capability. Nokia-owned company, HERE, have developed a dynamically updating Live Map, which is essential to autonomous cars, and plots every lane marker, guard rail, and speed limit change to an accuracy of ten centimetres – this is three to five times better than the current GPS systems.

 

 

 

 

 

V2V Communication

Vehicle-to-vehicle communication will mean that cars are able to share alerts, such as traffic delays, accidents, and warnings, over encrypted radio signals. This will make driving far safer, as it will allow other cars to develop a picture of what’s unfolding around them and the driver, based on the speed, position and braking status of other cars on the road. This technology is already available in the Mercedes Benz E-Class, but is currently only a Benz network feature – however, this may not be the case for long.

 

 

 

 

 

Head-up Displays

Another development which could significantly improve the safety of driving. Head-up displays project details crucial to a driver, such as speed, fuel projections, and GPS directions, onto the windscreen, meaning the driver never has to look away from their main focus – the road. In terms of satellite navigation, we may even start seeing ‘active glass’, capable of displaying vibrant images and upcoming corners in the road.

 

 

 

 

 

Active Health Monitoring

This feature would work in conjunction with basic autonomous technology and could be hugely important for the safety of drivers and those around them. With the implementation of seatbelts and/or steering wheels with sensors that track vital statistics, a car could detect any sudden health issues – such as a heart attack – in the driver and could pull itself over and make an emergency services call.

 

 

 

 

 

 

Autonomous Vehicles

Within a decade, fully autonomous cars could well be the norm rather than the exception. Tesla, leading innovation again, have already released footage of cars that are equipped with full self-driving hardware – the driver can input their destination into the sat-nav, and the car navigates its way to the destination, stopping for pedestrians and performing a parallel park at the end… So we might expect driving tests to become easier over the next ten years too! Before that however, legislation and regulations regarding the use of autonomous cars as a mode of transport are still to be decided.

These are just a few of the exciting possibilities that await motorists in the future. What will the future of vehicle warranties bring? Time will tell. As always we’ll be keeping an eye out for any motoring news that may be of interest here at the Warranty Direct blog and via our Facebook and Twitter pages. Make sure you like and follow our social channels to stay connected with Warranty Direct.

Nov 302016
 

Regular preventive maintenance is probably the single thing you can do as a car owner to keep your ride happy and save money on repairs in the future. However, not everyone agrees on what preventive maintenance is, what you should do, and when you should do it.

A recent survey has revealed one in 10 motorists* can’t or won’t carry out basic maintenance tasks, putting themselves and others at risk. It’s a well-known fact some basic maintenance tasks are less popular than others. With the help of our qualified engineers from the Warranty Direct claims team we’ve looked into some of the least popular tasks and pulled together a list of recommendations and solutions to make things a little easier…

Changing your windscreen wipers

It’s not always obvious when windscreen wipers need changing – that is until you experience a spell of really bad weather and find yourself in a potentially dangerous situation. Changing your wipers yourself is relatively straightforward and can save you a wad of cash if you know how to do it correctly:

  • Before buying new wipers, try simply wiping the dirt and hardened rubber off your blades with a wet rag. Sometimes you can prolong the life of them by doing this.
  • If you do need to change your wipers they will exhibit some of the following symptoms such as streaking water, leaving a milky film when wiping and making a squeaking nose when turned on.
  • Before you buy your wipers, make sure you know the exact model of your car. This includes the year, make, model and further specifications such as ‘type.’ It’s usually a good idea to replace both blades at once if one has gone bad, as the other will soon follow suit.
  • When you begin the process, make sure you pull the entire wiper assembly up, so that they remain vertical. Then turn the blade perpendicular to the arm so that the hinge is visible. You’ll notice a small tab on one side of the hinge. Pull that tab out and then pull the wiper down towards the car, this will enable you to separate the blade from the arm.
  • Be careful not to let the wiper arm snap back without a blade attached as this could crack your car’s windscreen.
  • To determine which hole a new wiper goes through, adjust the hinge to be perpendicular to the wiper and line it up so the arm’s hook will go over the hinge. You’ll feel and hear a click when it’s snapped in.

Tyre maintenance

Apparently when it comes to tyre maintenance, 45% of drivers are not confident** they know how to check their tyres are in safe and legal condition, which is worrying as drivers are recommended to check tyre pressures and conditions every two weeks. Some solutions to help improve tyre maintenance include:

  • Making air pressure adjustments a two-man job. Having a friend or partner with you to hold the tyre caps and check the rising pressure whilst your moving around the car will make the process quicker and more efficient.
  • If you get a flat or punctured tyre on the motorway, you will need to pull into the hard shoulder in a safe manner. The hard shoulder, however, is not a suitable place to change a car tyre. You’ll want to either turn off the motorway first or, if that’s not possible, call for breakdown assistance and get a recovery vehicle to pick you and your car up. Warranty Direct offers two unique breakdown cover products that offer roadside assistance with either local or national recovery included.
  • If you are in a safe place, such as your drive, and want to attempt changing a tyre you’ll need the right equipment. Besides the spare tyre itself of course, you’ll also need a car jack and the correct wheel-nut wrench. It’s always best to keep all of this in your car, in case you need to change a tyre while far away from home.

Changing headlight bulbs

Many non-car enthusiasts are scared of what is under the hood of a car. But whether you want to save money, time, or both, changing your car headlight bulbs can be easy and rewarding.

  • As headlights grow dimmer with age it is often recommended that you replace both headlight lamps at the same time, so as to not make driving difficult due to different brightness on the road.
  • Make sure your car engine is turned off, then open the hood to your car.Usually the hood release is located in the cab of your car, below the steering column
  • Remove the plastic backing.Most modern cars have a plastic bulb cover, which can be removed by either popping off the cap or turning the cap. Remove the electrical connector from your bulb. This piece is usually a plastic plug with a wiring running from the light bulb to the electrical equipment of your car. At this point, the bulb should be ready to pull out of the headlamp casing.
  • When handling both the old and the new bulb, it is important that you do not touch the glass with your hand or any part of your skin. The oils from your skin could cause the bulb to short circuit and not work properly, or even break.
  • Once the new bulb is put in place, it’s important to retrace your steps and put all elements back in place, making sure to apply a small amount of force to reseat the new bulb into the plug and of course remembering to test them afterwards!

Charging your car battery

Car batteries go flat for a number of reasons such as if you forget to turn your lights off when you park your car, or leave it parked for a long period of time. A lot of people worry about charging a battery on their own, usually because they assume it is  going to be very technical or because they aren’t familiar with regular checks under the car bonnet. However, if you know the correct checklist it is easier than you might think.

  • Make sure you take a look at what kind of battery you have, as not all chargers will be suitable for the make of your vehicle. A car with start/stop technology will have an AGM or EFB battery, which will need a ‘smart’ charger.
  • Check the lead terminals and clamps that connect them before starting the process. If they look dirty or tarnished, you’ll need to clean them in order to charge your battery properly.
  • Always disconnect the negative lead first and reconnect it last, otherwise you could get a nasty shock when you touch the positive terminal and are grounded.
  • Check the manual for your individual charger to find out how long it will take and what you need to do when the battery is charged. Some may turn off automatically when the battery is charged, but others may need to be disconnected.
  • Remember batteries can give off hydrogen gas while they’re being charged, especially if they’re being charged at a higher voltage by a fast charger. Keep the charger away from the battery and make sure you don’t leave anything on top of the battery that could be impaired.

It’s tempting to avoid car maintenance, especially in tough economic times, but that’s not a financially sound method to manage the big investment you’ve made in your vehicle. A well-maintained vehicle lasts longer, retains more of its resale value, pollutes less, and gets better mileage than one that’s been neglected — to say nothing of being safer to operate.

Just for that motoring peace of mind, it’s also worth considering having a reliable car warranty service in place for your vehicle as well in case your car should ever let you down with a sudden failure. With Warranty Direct, policies include up to a maximum contribution of £250 towards recovery costs if a breakdown is a result of a failure of an insured part and if you do not have cover elsewhere. For information about our warranty products, visit our website here.

* – GoCompare survey results published in The Mirror – 30th September 2015

** – As reported by Fleet News – 28th January 2016

Nov 212016
 

A new survey conducted by Warranty Direct has revealed a worrying lack of awareness when it comes to knowledge on UK driving laws. Areas of particular weakness include understanding road safety, general vehicle rules and interpretation of The Highway Code.

A report from the Department of Transport, recently revealed there were 195,576 reported driving accidents, resulting in 78,683 fatalities in 2014. Despite the general public showing concern over such data, it seems the country still has a long way to go when it comes to improving their knowledge of the road.

Awareness regarding motorway driving in particular produced some troubling results. A quarter of respondents thought it was legal to both overtake and undertake on the motorway, and nearly a third think you’re allowed to pull over and sleep on the hard shoulder if you can’t find a rest stop! These are clearly extremely dangerous practices to take part in.

50% of drivers thought it was fine to  flash your lights to warn fellow drivers of a speed trap, in spite of a well-publicised case in 2011 of a man being fined £440 for doing so and in turn being accused of ‘obstructing the police’.

Staying with the topic of speed, many drivers could do with revising their mph to km/h figures, especially if they have a km/h speedo in their current car. According to 32% of respondents the national single carriageway speed limit in the UK is 112km/h or 70mph, when it is in fact 60mph, which means over a third of drivers may be breaking the speed limit, without even realising it!

Other laws drivers showed a high lack of awareness of, including:

(*percentage is number of correct answers):

  • It is illegal to drive barefoot (47%)
  • It is illegal to use your horn whilst stationary (38%)
  • You can be charged with drink driving if you’re asleep in your (stationary) car (32%)
  • Accelerating through a puddle can get you three points on your licence (31%)
  • You are not obliged to wear a seatbelt whilst reversing (8%)

When presented with a selection of ‘real’ and ‘fake’ driving laws just four out of the 10 genuine driving laws were spotted by more than 50% of respondents, and a high proportion of the public were also fooled into believing that a number of false laws were true.

These included having to notify the DVLA if you change your name, but not your gender (45%) and thinking you have to be able to read a post-2001 licence plate from 10 metres away (47%), when it’s actually 20 metres.

Commenting on the results of the Warranty Direct survey, Chief Operating Officer, Philip Ward said: “Our latest survey reveals there is a strong need for UK drivers to brush up on their knowledge of driving laws. The results suggest many mistakes made could be down to not knowing the appropriate laws, which can be easily rectified. We recommend any unsure drivers to re-read a copy of the Highway Code to avoid causing any dangerous situations when out on the road. ”

Oct 272016
 

Visiting a garage can be a baffling and costly experience; especially for that with limited motoring knowledge and it’s not surprising consumers are becoming more cautious when it comes to making an appointment. Some dread being ripped off so much, they put off sorting a potential issue for as long as possible, which can be risky, cause even more problems and even be dangerous if left for too long.

So how can we resolve such fears, ensure we get the best price and avoid being duped when it comes to the cost of repairs and services to our vehicles? We’ve researched how to spot some of the tell-tale signs your garage might be taking you for a ride and what you can do to combat this.

Common gimmicks to look out for include:

Exaggerating a ‘problem’

Dodgy garages will often make recommendations much earlier than needed. It’s good to be mindful of this and check your previous service history, to understand how much wear and tear is normal between services. When garages recommend a car part needs replacing, listen carefully to how they justify that need. Instead of just accepting something ‘needs doing’ consider whether or not the part in question still meets the manufacturer’s guidelines and whether it will reach its minimum limit over the coming months, based on previous services.

The pre-MOT check

If a garage offers to service a car before the MOT, this could be an indicator that they are either not going to comply with MOT regulations, charge you for the same inspection work twice or exaggerate your car’s problems and land you with an unfair repair bill.

Charging for un-worked time

Some MOT services report being asked to sign off work at 4pm, which a garage said they would complete the same day. But that work takes 2-3 hours and the garage closes at 5.30pm, which means you will be charged for hours that haven’t been worked. Far too many garages also ask for an hour’s labour for diagnostics. Whilst this is not a 2-minute job, most MOT professionals report 30 minutes labour for this is usually more than sufficient.

This is where having a warranty in place can be highly beneficial. Warranty Direct always cover the labour cost on valid claims, which reduces your chance of getting charged for un-worked time, which you might experience if you go for a repair without a car warranty.

A warranty gives you the freedom to take your car to either an independent garage or a franchised main dealer for repairs and their full labour rate will be paid by the provider. At Warranty Direct we offer a Preferred Repairer Network, which means we can pay a garage directly less any agreed contribution towards parts costs and policy excesses.

Adding that extra zero…

A common practise amongst rogue garages is to reel a customer in by quoting a very low price for a repair. When the car is in the workshop, they will then receive a call to say the part they actually need is different to the one they were quoted on, and surprise surprise, the bill is going to be far more expensive.

Upselling on non-urgent tasks, but not proposing to do the work you need

A common tactic from your less-than-reliable mechanic is to recommend work which can easily be completed that day, in order to avoid more difficult, time-consuming repairs. This can mean a garage might only suggest certain work needed to meet the manufacturer’s service schedule and add others that are not, but are easy to do and will increase the price of the service.

Now you’re aware of some of the common ploys, here’s what you can do to prepare for your visit, before you even get there…

Check credentials of all parties

Check if the garage is part of a Trading Standards Institute Approved Code scheme. If it is, it will display a Motor Codes or Bosch Car Service logo. You should also ask an individual mechanic if they are a member of the Institute of the Motor Industry or listed on their Professional Register. Not only does this give you peace of mind that your garage should treat you fairly, it also shows the company prioritises and invests in automotive technician accreditations and is likely to be better than those who do not have additional credentials.

Be as informed about your make and model as possible

In the past, general consensus seemed to be that women were charged more than men for repairs and services. However, a new survey from Sheila’s Wheels suggests women (in particular brunettes and red-heads) actually pay less than men, but also states one in four motorists, that take their vehicle into a garage for one thing, end up replacing or fixing something else.

So make sure you do as much research as possible on your vehicle’s make and model and its common problems before booking that appointment…

Prepare for the inevitable

It’s almost inevitable, that as cars get older components will fail and as we all know from previous visits to a garage, it  won’t just be the cost of replacing a part you pay for, there will be the labour charge for fitting it too. Purchasing a car warranty will help meeting these repair costs, keeping you mobile, although always make sure you read the small print.

Unlike some of our competitors, we don’t exclude wear and tear* from our services. Should you wish to be covered for ‘wear and tear’ then policies that only refer to covering normal life expectancy, premature wear and manufacturing defects should be avoided. This is because almost all likely reasons for a “wear & tear” failure would be excluded from cover.

It’s important that if you decide to take out a car warranty that you have one that covers all of your needs and doesn’t exclude smaller issues you may experience, as your car ages over time.

Knowing the common tactics used to force consumers into paying over the odds for car repairs and doing your homework on the types of problems you could experience with your make and model, will make you more confident when it comes to taking your car to a garage. Hopefully this will help you to spot whether you should perhaps consider taking your business elsewhere…

* – Covered from day 1 on renewals or continuing a manufacturer’s policy. Otherwise a 90 day exclusion period applies.